We establish an appropriate management system for the protection of personal information and clarify roles, responsibilities, and authority regarding the handling of personal information.

When handling personal information, we clarify the purpose of use and handle such information lawfully and appropriately within the scope necessary to achieve that purpose.

We implement appropriate security measures to prevent loss, destruction, alteration, leakage, or unauthorized access to personal information.

Except as required by law, we do not provide personal information to third parties without the customer’s consent.

If a customer requests disclosure, correction, suspension of use, or other action regarding their personal information, we will respond appropriately through our designated contact point.

We continuously review and improve our personal information protection management system and related measures.

Fujimihana Resort handles customers’ personal information carefully and responsibly in accordance with this Privacy Policy.

When providing our services, we may ask customers to provide personal information. Our policy regarding the handling of such information is described below.

1. Cases in Which We Request Personal Information

• Accommodation reservations
• Applications or reservations for weddings, banquets, restaurants, services, or products
• Requests for materials or information
• Responses to questionnaires
• Other related purposes

2. Purpose of Use

• Providing hotel and related services
• Providing information, advertising, promotions, and questionnaires regarding products and services
• Responding to customer inquiries
• Contacting customers regarding reservation details and related matters
• Analyzing website and service usage for improvement purposes
• Payment and billing operations
• Other operations related to the above purposes
• Responses required by laws, regulations, or administrative guidance

3. Management of Personal Information

We implement appropriate and strict security measures to prevent loss, destruction, alteration, or leakage of customers’ personal information. Personal information may be deleted after a certain retention period.

4. Provision to Third Parties

We do not provide customers’ personal information to third parties without consent, except in the following cases:

• When required by law
• When necessary to protect life, body, or property and obtaining consent is difficult
• When especially necessary for public health or child welfare and obtaining consent is difficult
• When cooperation with national or local government authorities is required by law
• When exchanging information regarding parties who intentionally interfere with business operations

5. Outsourcing

We may outsource part or all of the handling of personal information within the scope necessary to achieve the stated purposes of use. In such cases, we provide appropriate management and supervision of the contractor.

6. Disclosure and Consultation

Customers may request disclosure, correction, or suspension of use of their personal information managed by the company.

Contact for Personal Information Inquiries

7. Revision

We may revise this Privacy Policy in response to changes in laws, regulations, or other standards. Important changes will be announced on our official website.

The handling of personal information on our website follows the above policy. Certain services may require customer registration or entry of personal information.

1. Security Measures

We implement reasonable security measures in both management and system operations to prevent unauthorized access, loss, alteration, or leakage.

2. Collection of Browsing History

Our website may collect browsing history information. Such information is used only for understanding usage trends and improving our services and products.

3. Linked Websites

Our website may contain links to external websites. We are not responsible for the collection or handling of personal information on linked websites.

Food Allergies and Dietary Requests

If consulted in advance, we will make reasonable efforts to provide meals with allergens removed where possible.

However, as the kitchen, cooking utensils, and tableware are not separated exclusively for allergy-free preparation, we cannot guarantee complete removal of allergens.

For guests with severe food allergies, we may be unable to provide meals or beverages for safety reasons.

Please inform us in advance of any health, medication, or religious dietary restrictions.

Final decisions regarding meal consumption should be made by the guest.

Cancellation fees are charged as follows:

• On the day of stay: 100% of the accommodation fee
• 1 day before: 50% of the accommodation fee
• From 3 days before: 30% of the accommodation fee
• From 7 days before: 20% of the accommodation fee
• No-show without notice: 100% of the accommodation fee

These terms apply to the reservation system operated by Kyokuritsu Co., Ltd.

Reservation Completion

A reservation is considered completed when a reservation confirmation email is sent to the customer.

Changes and Cancellations

Changes or cancellations of reservations should be made by phone.

Prohibited Acts

• Providing false information
• Making false reservations
• Using the system fraudulently
• Interfering with system operations
• Violating laws or public order

Governing Law

These terms shall be governed by the laws of Japan.